Under the laws of England and Wales, Doorstep Selling Regulations play a crucial role in protecting consumers engaged in transactions outside traditional business premises. When purchasing goods or services at your doorstep, it’s important to be aware of your rights
According to the Doorstep Selling Regulations, consumers have the right to cancel a contract within 14 days from the date of the transaction, without providing any reason.
To exercise the right to cancel, consumers must notify the seller in writing or another durable medium. This written notice should be sent within the 14-day cancellation period.
Commencement of Services
If services commence during the cancellation period, consumers may be required to pay a reasonable amount for the services provided up to the point of cancellation.
Consumers have the right to expect purchased goods to be of satisfactory quality and services to be carried out with reasonable care and skill.
Sellers must provide clear and comprehensible information about the goods or services, the total price (including taxes), and the terms of payment.
Consumers should have access to the seller’s name, geographical address, and contact information. This is vital for addressing concerns, complaints, or cancellations.
In case of disputes, consumers can seek resolution through the applicable dispute resolution mechanisms outlined in the Doorstep Selling Regulations.
It is recommended that consumers thoroughly review and understand the Doorstep Selling Regulations to make informed decisions when engaging in doorstep transactions. For any inquiries or concerns, please contact the seller directly using the provided contact details.