Shipping + Delivery
Q. Where do you ship from?
A. New York
Q. Can I pick up my order from your warehouse?
A. No. Items must be shipped to a shipping address.
Q. How come I can't track my package?
A. If you've opted for free shipping or regular shipping, please note there is no tracking number included. If you'd like a tracking number, please select a method that states 'tracking number included.' If you've selected a tracked option, the link to track the item will be in your shipping confirmation e-mail.
Q. Do you pay for customs charges and/or taxes?
A. No. We are not responsible for duties/VAT. This is borne by the customer. As for the amount charged, it will vary depending on the recipient's country.
Q. What currency are prices listed in?
A. Prices are listed in USD.
Q. The amount I was charged is different from my order total. Why?
A. Often this happens if your method of payment is in a different currency. In addition to the exchange rate, your payment provider may charge a transaction fee.
Q. Do you offer price adjustments?
A. Yes, we do. If you purchased a regular priced item and it goes on sale within 7 days of the delivery date, please contact us for a price adjustment.
Q. I purchased an item on Pre-Order. When will I receive my package?
A. If you purchased an item on pre-order, the package will be dispatched based on the estimated ship date listed in the product description. If your order includes non pre-order items, everything will be shipped together once the pre-order item is ready.
Q. There is no estimated ship date for the Pre-Order item. When will the item be shipped?
A. If there is no estimated ship, we'll ensure the item dispatches as soon as they're ready to go.