“Client” refers to the party entering into this agreement for the IT services.
“Service Provider” refers to the party providing the IT services.
“Services” refers to the IT services to be provided by the Service Provider to the Client, as specified in the Statement of Work (SOW).
SCOPE OF SERVICES
The Service Provider agrees to provide the IT services to the Client in accordance with the terms and conditions outlined in this agreement and any attached SOW.
The specific details of the IT services, including deliverables, milestones, and acceptance criteria, will be set forth in a mutually agreed-upon SOW, which forms an integral part of this agreement.
SERVICE LEVEL AGREEMENT (SLA)
The Service Provider will adhere to an SLA, as defined in the SOW, outlining performance metrics, response times, and availability of the IT services.
In the event of a failure to meet the SLA, the Service Provider will take prompt corrective action to remedy the situation.
The Client agrees to pay the Service Provider the agreed-upon fees for the IT services as outlined in the SOW.
Invoices for the IT services will be submitted by the Service Provider on a [monthly/quarterly] basis, and payment is due within [number of days] days from the date of the invoice.
Late payments will be subject to interest charges at the rate of [X]% per annum, accruing from the due date until the date of payment.
All intellectual property developed or provided by the Service Provider in the course of providing the IT services shall be owned by the Client upon full payment for the services.
Both parties agree to keep confidential all proprietary and sensitive information disclosed during the term of this agreement.
WARRANTIES AND LIABILITIES
The Service Provider warrants that the IT services will be performed in a professional manner and in accordance with industry standards.
The Service Provider’s liability for any breach of warranty or negligence is limited to the fees paid by the Client for the specific IT services giving rise to the claim.
Either party may terminate this agreement in the event of a material breach by the other party, provided that written notice is given and the breaching party has failed to cure the breach within [number of days] days.
This agreement shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with this agreement shall be resolved through negotiation. If not resolved within [number of days] days, the dispute shall be submitted to arbitration in accordance with the laws of England and Wales.
IN WITNESS WHEREOF, the parties hereto have executed this agreement as of the Effective Date.