Website Terms of Sale – Sale of Bespoke Goods (B2C)

Website Terms of Sale - Sale of Bespoke Goods (B2C)

Acceptance of Terms

Welcome to [Your Website] (“the Website”). By making a purchase of bespoke goods on this Website, you agree to comply with and be bound by the following terms of sale. If you do not agree to these terms, please do not proceed with the purchase.

Bespoke Goods

“Bespoke goods” refer to custom-made or personalized items as specified during the ordering process.

The specifics of bespoke goods, including design, materials, and any personalization, will be agreed upon before the order is finalized.

Placing an Order

By placing an order for bespoke goods, you are making an offer to purchase the specified items according to these terms.

We reserve the right to accept or decline bespoke orders for any reason, including the complexity of the request or unavailability of materials.


Payment for bespoke goods must be made in full at the time of placing the order.

Once payment is received, we will commence the production of the bespoke goods.

Design Approval

Before production begins, detailed specifications and designs for bespoke goods will be provided for your approval.

Once you approve the design, changes may not be possible, and any additional costs for modifications will be communicated.


Delivery times for bespoke goods are estimates and will be communicated during the ordering process.

Risk of loss or damage to the bespoke goods passes to you upon delivery.

Cancellation and Refunds

Due to the unique nature of bespoke goods, cancellations may only be possible within a specified timeframe and are subject to additional terms outlined in our Cancellation Policy.

Refunds for cancelled bespoke orders will be processed within a reasonable timeframe, as specified in our Refund Policy.

Consumer Rights

Your statutory rights as a consumer are not affected by these terms.

If bespoke goods are faulty or not as described, you have the right to a repair, replacement, or refund.

Limitation of Liability

To the extent permitted by law, THP Shop shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the Website or the purchase of bespoke goods.

We do not warrant that the functions contained on the Website will be uninterrupted or error-free.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these terms, please contact us at [email protected].

George Harris
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